Please note that if you need to make changes to your account information
you must call or come into the office and have those changes made by a
Customer Service Representative.
The Pay Portal System is separate and will not notify NORA of your changes
**If you are paying on an account on Disconnect Day,
please call the office to notify us to avoid disconnection.
The system does not notify our office**
Statements or Balances for accounts are generated in the billing
system on the 1st of every month and
automatically mailed out by a third-party billing company.
Please allow 7-10 business days to receive them in the mail.
****** If you wish to have your account(s) set up for automatic withdrawl or draft you
must submit paperwork to the office in person,
through mail, or by email at billing@noraelectirc.org ******
Billing Schedule: January 2026
Bill Due Date: January 22nd
Usage From 25-Nov Usage To 31-Dec
Bill Sent: January 2nd
Late Notice Sent January 23rd
Contact/Follow Up: February 4th
Disconnects/Cut Off: February 10th
NORA will be closed on Monday, February 16th, in observance of Presidents' Day.
***Office hours change to 5 days a week starting November 10th!!***
Office Hours:
Monday-Friday
7:00 am-3:30 pm.
